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American footballAI agents & assistants

Denver Broncos deploy Dialpad AI agents for 24/7 fan service

Per Dialpad, autonomous AI agents handle fan inquiries across phone, web chat and messaging, from ticket purchases and transfers to parking, gates, schedules and lost and found, and hand off to live agents with full context. The multi-year deal runs through the 2030 season.

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In depth · Summary of the source

Dialpad has been named the Official AI-Powered Contact Center Provider of the Denver Broncos, with AI agents serving fans 24/7.

Key facts

What was done

Autonomous AI agents guide fans through ticket purchases and transfers, give parking and gate information, handle lost and found and look up schedules. When a person is better placed to help, the AI hands over to a live agent with full context.

Results

No results reported yet; the source is the vendor's announcement.

Why it matters

NFL teams are moving fan service from office-hours call centres to AI agents that can both answer and take action around the clock.

Source: Dialpad, 2 September 2026 (English) · Read the original

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Case facts

Organisation
Denver Broncos
Organisation type
Club
Sport
American football
AI type
AI agents & assistants
Use area
Ticketing & fan service
Region
North America
Source date
2 September 2026
Source
dialpad.com

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